Privacy & Cookie policy of C & T Locksmiths Limited all enquiries:

Introduction

In this policy “we”, “us”, “our” refer to C & T Locksmiths Limited and “you” and “your” refer to natural person as that uses our website to send an enquiry or Facebook, Twitter or other social media, email, fax or written communication.

We are committed to take great care to protect your private information we receive and store from you and respect your rights under the General Data Protection regulations.

This policy applies when we received your data and we are acting as “data controller” and when we process it and we are acting as “data processor”.

Origin of our data

The data is received from you, as an individual that has made contact with us through our websites, social media sites, phone, email, fax or written communication.

Nature of the data

The data received from you can be name, address, phone number or email address and vehicle registration and confirmation of identification for the prevention of crime or fraud.

Processing your data

Once the enquiry is received by us, your details will be used to contact you in order to respond to the original enquiry.  No data is processed for the purpose of marketing.

Sharing your details

We will not share your details with any other third party, except for Police, Customs & Excise if lawfully required and vehicle part information that requires your ID V5 and vehicle registration number for key codes and parts to your vehicle.  On rare occasions we may need to pass limited information to a sub-contractor to carry out some of the activities or direct delivery service for large items.

Retention period

Once we have responded to your enquiry via email, phone, post, website or social media, all enquiries held on our computer system will be deleted 6 months from date of enquiry.

All jobs actioned and invoiced will be held for the lawful period of 6 years and then shredded via us or a shredding company on our premises with a member of staff present at all times and certificated.

The above applies unless required by law, Police, Custom & Excise to retain for longer.

Data Stored

C & T Locksmiths Limited protects the computers on which the data is received by password.  The computers are kept on a secure site which is protected by an alarm system.

All passwords and locks on premises will be changed immediately if any member of staff leave our employment.

Data protection laws

We process your personal data in line with current applicable UK legislation GDPR.

Your rights (GDPR right of the natural person)

This section explains the right, you have, as a data subject, in relation to your personal information.

To be informed about how, why and on what basis that information is processed.

To obtain confirmation that your information is being processed and to obtain access to it and certain other information, by making a subject access request – your request will be answered in maximum 7 – 21 working days.

To have data corrected if it is inaccurate or incomplete.

To have data erased if it is no longer necessary for the purpose for which it was originally collected/processed, or if there are no overriding legitimate grounds for the processing (the right to be forgotten).

Your rights to access your personal information

You have the right to received details of the personal data that we hold about you.

Date security safeguard

Our staff members are aware of the current data protection laws.

This website has an SSL certificate installed to ensure that the network communication are encrypted.

Cookies

Cookies are small text files which are stored on your computer, mobile phone or devices.  Cookies may be placed on your device when you visit a website or open a marketing email.

C & T Locksmiths Limited monitors traffic to enable us to improve our sites.

Credit card information

We do not keep credit card information; all merchant copies are shredded.  The last 4 digits are noted on invoice for recognition purposes only.  All staff are Enhanced DBS checked.

Changes to this policy

If we decide to change this policy, we will post the changes on this page.

Complaints Policy

Our complaints policy can be viewed by clicking here.

Contact details

C & T Locksmiths Limited, 123 Flaxley Road, Stechford, Birmingham. B33 9HQ. Tel 0121 783 0442.

Email: [email protected]